Privacy Policy

Data Protection & Privacy Policy

NeverLost Media is committed to protecting your personal data and respecting your privacy. This policy explains how your information is collected, used, and stored in line with the UK General Data Protection Regulation (UK GDPR).

Who we are

NeverLost Media
Sole trader: Adam Cridland
Taunton, Somerset, United Kingdom
Email: info@neverlostmedia.co.uk

For the purposes of data protection law, NeverLost Media is the data controller.

What personal data we collect

We may collect and process the following information:

Name
Email address
Telephone number
Enquiry details submitted through the website
Filmed image and voice (for clients who engage the service)
Photographs, videos, or materials you choose to share

How your data is used

Your personal data is used only for the following purposes:

Responding to enquiries
Providing agreed services
Managing bookings and communication
Delivering finished films
Fulfilling legal and contractual obligations
Your data is never sold or used for marketing without explicit consent.

Legal basis for processing

We process personal data under one or more of the following lawful bases:

Consent – where you have explicitly agreed
Contract – where processing is necessary to deliver a service
Legal obligation – where required by law

How your data is stored

Personal data is stored securely using appropriate technical and organisational measures, including password protection and secure storage systems.

Access to data is limited to the business owner only.

How long data is kept

Personal data is retained only for as long as necessary to:

Deliver the agreed service
Meet legal or accounting requirements
Maintain project records (where consent has been given)

You may request deletion of your data at any time, subject to legal obligations.

Sharing your data

Your personal data is not shared with third parties unless:

You have given explicit consent
It is required by law
It is necessary to deliver the agreed service (for example, secure file delivery platforms)

Your rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for optional uses
Object to or restrict processing

Requests can be made by contacting:
info@neverlostmedia.co.uk

Cookies

This website may use essential cookies to ensure it functions correctly. No tracking or marketing cookies are used without consent.

Changes to this policy

This policy may be updated occasionally to reflect changes in legal requirements or business practices. The most current version will always be available on this website.

Contact

If you have any questions about this policy or how your data is handled, please contact:

Adam Cridland
NeverLost Media
info@neverlostmedia.co.uk
07545 165379